Refund policy

Refund Policy

We offer generic, non-branded products sourced from international suppliers. While packaging or labeling may vary, product functionality and specifications remain as described on our website.

Order Issues & Damaged Items

If your order arrives damaged, defective, or unusable, please contact our support team within 7 days of delivery. Include your order number and clear photos or videos showing the issue. Once reviewed, we will determine an appropriate solution, which may include a replacement, partial refund, or full refund at our discretion.

Missing or Lost Orders

If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate with the shipping carrier. If the package is confirmed lost, we will arrange a replacement or refund.

Returns

Due to the nature of international dropshipping fulfillment, we do not accept physical returns. International return shipping is costly and impractical. Please do not send items back unless explicitly instructed by our support team.

Change of Mind

We do not offer refunds for change of mind, incorrect use, ordering the wrong item, or dissatisfaction based on packaging or branding.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times depend on your payment provider and may take several business days.

Contact Us

If you experience an issue with your order, please contact our support team. All cases are reviewed individually to ensure a fair and reasonable resolution.

This policy is designed to be flexible and may be updated at any time without prior notice.